Last updated: August 11, 2026 · Please read carefully before using Raddly
Raddly Digital LLC ("Raddly," "we," "our," or "us") — these Terms govern your use of our services, which include automated review responses and AI voice ordering for restaurants. By accessing or using Raddly, you agree to be bound by these Terms.
By creating an account or using Raddly in any way, you confirm that you have read, understood, and agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms, do not access or use Raddly's services.
Raddly provides the following services to restaurant owners and operators:
Review Automation:
AI Voice Ordering:
Food Ordering App (app.raddly.io):
Pricing: Prices, fees, and availability shown in the Raddly app are set for the Raddly platform and may differ from a restaurant's in-store prices or its prices on other ordering or delivery services. The total shown at checkout — including item prices, applicable tax, and any delivery fee — is the amount you agree to pay. Prices and availability are subject to change without notice.
Digital Menu Board (In-Store Display):
For Restaurants (Commission Model):
For Customers:
You agree not to use Raddly to:
Nature of the service. Raddly is a technology platform that connects users with independent restaurants and third-party delivery providers. Raddly is not a carrier, motor vehicle carrier, food establishment, or restaurant, and does not itself prepare food or provide delivery or logistics services. Third-party providers — including restaurants and delivery couriers — are independent and are not employees, actual agents, apparent agents, or ostensible agents of Raddly. Any effort, feature, process, policy, or standard undertaken by Raddly to facilitate your receipt of third-party services, or in the interest of safety or security (whether required by law or not), does not establish an employment, agency, or similar relationship between Raddly and any third-party provider.
THE SERVICES ARE OPEN ONLY TO REGISTERED USERS OF THE SERVICES AND THEIR GUESTS, AND NOT TO THE GENERAL PUBLIC. YOUR ABILITY TO REQUEST AND, IF APPLICABLE, OBTAIN THIRD-PARTY SERVICES FROM THIRD-PARTY PROVIDERS IN CONNECTION WITH THE USE OF THE SERVICES DOES NOT ESTABLISH RADDLY AS A PROVIDER OF ANYTHING OTHER THAN THE SERVICES AS DEFINED IN THIS SECTION.
We are not affiliated with, endorsed by, or sponsored by Google, Yelp, Meta (Facebook/Instagram), DoorDash, Uber Eats, Grubhub, or any other third-party platform. All third-party names, logos, and trademarks are the property of their respective owners and are referenced only for identification, comparison, and informational purposes (nominative fair use). Your use of those platforms remains subject to their own terms, and we are not liable for changes or policy updates made by third-party platforms that may affect our service.
Comparative statements. Any illustration comparing Raddly's fees or commissions to typical third-party marketplace rates — including savings estimates shown in the restaurant admin dashboard — is a general estimate based on a user-selected or publicly reported rate, is not a guarantee, and may vary by restaurant, order type, provider, and over time.
TO THE FULLEST EXTENT PERMITTED BY LAW, RADDLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF BUSINESS, REVENUE, OR REPUTATION, PERSONAL INJURY OR DEATH, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, REGARDLESS OF THE NEGLIGENCE (WHETHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF RADDLY, EVEN IF RADDLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
RADDLY SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY, OR LOSSES ARISING OUT OF (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD-PARTY PROVIDER, INCLUDING RESTAURANTS AND DELIVERY PROVIDERS. RADDLY SHALL NOT BE LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND RADDLY'S REASONABLE CONTROL. RADDLY SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY, OR LOSSES ARISING OUT OF STATEMENTS OR REPRESENTATIONS RELATING TO INSURANCE COVERAGE MAINTAINED BY RADDLY. YOU ACKNOWLEDGE THAT THIRD-PARTY PROVIDERS ARE NOT OSTENSIBLE AGENTS, APPARENT AGENTS, ACTUAL AGENTS, OR EMPLOYEES OF RADDLY.
THE SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE GOODS OR LOGISTICS SERVICES FROM THIRD-PARTY PROVIDERS, BUT YOU AGREE THAT RADDLY HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATING TO ANY GOODS OR LOGISTICS SERVICES PROVIDED, OR NOT PROVIDED, TO YOU BY THIRD-PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.
Our total aggregate liability arising out of or relating to these Terms shall not exceed the total amount of fees actually paid to Raddly during the three (3) months immediately preceding the event giving rise to the claim. Because some jurisdictions do not allow the exclusion or limitation of certain damages, in such jurisdictions Raddly's liability shall be limited to the maximum extent permitted by law. The limitations and disclaimers in this Section are not intended to limit liability or alter your rights as a consumer that cannot be excluded under applicable law, and shall have no effect on the governing-law provision set out below.
We may suspend or terminate your account at any time if you violate these Terms. You may also terminate your account at any time by contacting us.
We may update these Terms from time to time. We will notify you of significant changes via email or a notice on our website. Continued use after changes are posted constitutes your acceptance.
By providing your mobile phone number and signing up for Raddly, you consent to receive automated SMS text messages from Raddly related to your account and service activity. This policy governs our use of SMS communications.
Types of SMS messages you may receive:
Message Frequency:
How to Opt Out:
How to Get Help:
Consent & Privacy:
These Terms are governed by the laws of the State of Ohio, USA, without regard to its conflict-of-law principles.
Informal resolution first. Before filing any claim, you agree to contact us at hello@raddly.io and give us 30 days to work with you to resolve the dispute informally. Most concerns can be resolved this way, quickly and at no cost.
What binding arbitration is. Binding arbitration is a procedure in which a dispute is submitted to one or more arbitrators who make a binding decision on that dispute. By choosing binding arbitration, you and Raddly are opting for a private dispute-resolution procedure in which you each agree to accept the arbitrator's decision as final instead of going to court. You and Raddly are each waiving your right to a jury trial.
Binding arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or your use of Raddly that is not resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be held in Franklin County, Ohio or, at your election, conducted remotely (by phone, video, or written submissions). The Federal Arbitration Act governs the interpretation and enforcement of this provision, and the arbitrator's award may be entered in any court of competent jurisdiction.
Exceptions. Either party may (1) bring an individual claim in small-claims court instead of arbitration, and (2) seek injunctive or other equitable relief in court for infringement or misuse of intellectual property or unauthorized access to the service.
Class-action waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims. If this class-action waiver is found unenforceable as to a particular claim, then that claim (and only that claim) must proceed in court, and the remainder of this Section remains in effect.
Arbitration procedure. The arbitration will be conducted by a single arbitrator. The AAA's Consumer Arbitration Rules govern the payment of filing, administration, and arbitrator fees, and Raddly will pay any portion of those fees the Rules allocate to it. The arbitrator may award any relief that a court could award to you individually under applicable law, and may not award relief to, or on behalf of, anyone other than the individual parties to the arbitration. The arbitrator's decision is final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
Survival and severability. This Section survives termination of these Terms and any closure of your account. If any portion of this Section other than the class-action waiver is found unenforceable, that portion shall be severed and the remainder of this Section shall remain in force.
Court proceedings. For any dispute not subject to arbitration, the state and federal courts located in Franklin County, Ohio will have exclusive jurisdiction, and you consent to the personal jurisdiction of those courts and waive any objection based on inconvenient forum.
If you are located outside the United States, you nonetheless agree that Ohio law and this Section will govern any dispute, except where mandatory local consumer-protection law applies in your jurisdiction.
You agree to defend, indemnify, and hold harmless Raddly, its operators, affiliates, officers, directors, members, employees, agents, and contractors from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:
We will provide you with reasonable notice of any covered claim and may, at our option, participate in our own defense at our own expense.
Raddly is provided "AS IS" and "AS AVAILABLE," without warranty of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all warranties, including:
You acknowledge that AI-generated content may occasionally be inaccurate, off-tone, or otherwise imperfect, and that you bear the responsibility to monitor your business profile and flag any concerns to us promptly.
RADDLY DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY, OR ABILITY OF THIRD-PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND OF ANY SERVICE OR GOOD REQUESTED OR OBTAINED FROM THIRD-PARTY PROVIDERS IN CONNECTION WITH THE SERVICES, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
RADDLY DOES NOT CONTROL, MANAGE, OR DIRECT ANY THIRD-PARTY PROVIDER. IF A DISPUTE ARISES BETWEEN YOU AND A THIRD-PARTY PROVIDER OR ANY OTHER THIRD PARTY, YOU RELEASE RADDLY FROM LOSSES OF EVERY KIND AND NATURE — KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED — ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.
RADDLY DOES NOT CONTROL, ENDORSE, OR TAKE RESPONSIBILITY FOR ANY USER CONTENT OR THIRD-PARTY CONTENT AVAILABLE ON OR LINKED TO BY THE SERVICES. RADDLY'S USE OF ALGORITHMS TO PROVIDE THE SERVICES, OR TO IMPROVE THE EXPERIENCE OF USERS AND THE SECURITY AND SAFETY OF THE SERVICES, DOES NOT CONSTITUTE A GUARANTEE OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
Raddly relies on third-party platforms and services to operate, including Google Business Profile, Yelp (planned), automation infrastructure, AI providers, and SMS gateways. We do not guarantee continuous availability and shall not be liable for delays, errors, or interruptions resulting from:
We will use commercially reasonable efforts to restore service as quickly as practical and, where possible, will notify you of significant disruptions via email.
The following additional terms apply to restaurants using Raddly's AI Voice Ordering service:
When you place an order through the Raddly platform, certain order-related information is shared with the restaurant partner fulfilling your order. This section explains how that data is used and protected.
Raddly and its restaurant partners may display in-store signage, QR codes, table cards, digital menu boards, and other materials promoting the availability of ordering through Raddly. Where such materials appear at a restaurant, they are displayed with that restaurant's knowledge and at its request, and the restaurant may ask to have them removed at any time.
Restaurant names, logos, and menu content shown on Raddly or within Raddly promotional materials are displayed with the applicable restaurant's permission and remain the property of their respective owners. Nothing on Raddly or in its materials should be read as a statement, endorsement, or communication by any competing platform.
The Service, including all rights, title, and interest therein and all related intellectual property rights, are and shall remain the exclusive property of Raddly or its licensors (ownership and licensing of photographs and images made available through the Service are described in the Photographs and Images subsection below). These Terms of Service do not constitute a sale and do not transfer to you any ownership rights in the Service or any intellectual property rights owned by Raddly or its licensors. Except for the limited license expressly granted below, no rights are granted to you under these Terms of Service.
Subject to your compliance with these Terms of Service, Raddly grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to:
in each case solely for your personal, non-commercial use and for the benefit of your guests using the Service. All rights not expressly granted herein are reserved by Raddly and its licensors.
You may not use Raddly's copyrights, trademarks, service marks, logos, slogans, trade names, trade dress, or other proprietary identifiers (collectively, "Raddly Marks"), except as reasonably necessary for your authorized use of the Service, without Raddly's prior written consent. This restriction includes use of any Raddly Marks in domain names, websites, business names, software applications, keywords, social media accounts, social media handles, or similar identifiers.
Except as expressly permitted by Raddly, you shall not:
Photographs and Images. Photographs, images, graphics, and other visual content made available through the Service (collectively, "Images") are owned by Raddly, participating restaurants, third-party licensors, or other content providers, and are protected by applicable intellectual property laws. Certain Images are provided to Raddly by restaurants, photographers, stock image providers, marketing agencies, or other third parties and are used pursuant to licenses, permissions, or other contractual rights.
Nothing in these Terms of Service transfers to you any ownership interest in any Images. Except as expressly permitted through the Service or by applicable law, you may not copy, reproduce, modify, distribute, publish, display, create derivative works from, or otherwise use any Images without the prior written consent of the applicable owner. All rights not expressly granted with respect to the Images are reserved by the respective owners and licensors.
You acknowledge and agree that the availability of any Image through the Service does not grant you any right, title, license, or interest in such Image other than the limited right to view the Image as part of your authorized use of the Service.