Raddly ("we," "our," or "us") — these Terms govern your use of our automated review response service. By accessing or using Raddly, you agree to be bound by these Terms.
By creating an account or using Raddly in any way, you confirm that you have read, understood, and agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our service.
Raddly provides an automated review response service that:
- Connects to your Google Business Profile and/or Yelp account
- Monitors your business for new customer reviews
- Generates and posts AI-written responses on your behalf
- Delivers weekly email reports on your reputation performance
- Be at least 18 years of age
- Be a business owner, manager, or authorized representative
- Have a valid and active Google Business Profile and/or Yelp listing
- Be located in a jurisdiction where our service is available
- Maintaining the confidentiality of your account credentials
- All activity that occurs under your account
- Ensuring your connected business profiles remain active and accessible
- Notifying us immediately of any unauthorized account access
- Your first month is free — no credit card required to start
- After the free period: $89/month per location
- Subscriptions renew automatically each month unless cancelled
- Cancel anytime — takes effect at end of current billing period
- No refunds for partial months
You agree not to use Raddly to:
- Post false, misleading, or defamatory content
- Violate Google, Yelp, or any third-party platform's terms of service
- Engage in any fraudulent or deceptive business practices
- Attempt to reverse-engineer or disrupt our service
- Use the service for any unlawful purpose
- Responses are posted automatically without manual review by default
- You are ultimately responsible for all responses posted under your profile
- We strive for quality but do not guarantee every response will be perfect
- Contact us to flag or request removal of any response you find inappropriate
We are not affiliated with or endorsed by Google or Yelp. Your use of those platforms remains subject to their own terms. We are not liable for changes or policy updates made by third-party platforms that may affect our service.
Raddly shall not be liable for any indirect or consequential damages including loss of business, revenue, or reputation. Our total liability shall not exceed the amount you paid us in the 3 months preceding the claim.
We may suspend or terminate your account at any time if you violate these Terms. You may also terminate your account at any time by contacting us.
We may update these Terms from time to time. We will notify you of significant changes via email or a notice on our website. Continued use after changes are posted constitutes your acceptance.
By providing your mobile phone number and signing up for Raddly, you consent to receive automated SMS text messages from Raddly related to your account and service activity. This policy governs our use of SMS communications.
📱 Message & data rates may apply. Contact your wireless provider for details about your plan.
Types of SMS messages you may receive:
- Alerts when a new 1–2 star review is posted to your Google or Yelp listing
- Weekly reputation summary notifications
- Account-related alerts (e.g., connection issues, billing reminders)
- Onboarding and setup confirmation messages
Message Frequency:
- Message frequency varies based on your review volume
- You may receive up to 1–5 SMS messages per week depending on activity
How to Opt Out:
- Reply STOP to any SMS message to unsubscribe immediately
- After opting out, you will receive one final confirmation message
- You will not receive further SMS messages unless you re-subscribe
- You may also opt out by emailing hello@raddly.io
How to Get Help:
- Reply HELP to any SMS message for assistance
- Or contact us directly at hello@raddly.io
Consent & Privacy:
- Your phone number will never be sold or shared with third parties for marketing
- SMS consent is separate from email consent and is not required to use Raddly
- We use Twilio to deliver SMS messages — their privacy policy applies to message delivery
- This program complies with the Telephone Consumer Protection Act (TCPA)
🛡️ Raddly is fully TCPA-compliant. We only send SMS messages to numbers that have explicitly opted in. You retain full control to opt out at any time.
For any questions about these Terms: