Terms of Service

By creating an account or using Raddly in any way, you confirm that you have read, understood, and agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our service.

Raddly provides the following services to restaurant owners and operators:

Review Automation:

• Connects to your Google Business Profile (Yelp coming soon)
• Monitors your business for new customer reviews
• Generates and posts AI-written responses on your behalf
• Delivers weekly email reports on your reputation performance
• Provides a private client dashboard with monthly Google Business Profile analytics and AI-generated insights
• Detects and flags suspected spam or fake reviews using AI analysis
• Social media monitoring and response for Facebook & Instagram (coming soon)

AI Voice Ordering:

• An AI phone assistant ("Sara") that answers incoming calls on behalf of your restaurant 24/7
• Takes customer pickup orders, handles reservations, and answers menu and hours questions
• Logs orders to a Google Sheet and displays them on a web-based kitchen display screen
• Optionally pushes orders to your Square POS system if credentials are provided
• Supports English and Arabic with automatic language detection
• Phone calls are processed and transcribed by Vapi, our AI voice infrastructure provider

• Be at least 18 years of age
• Be a business owner, manager, or authorized representative
• Have a valid and active Google Business Profile (Yelp coming soon)
• Be located in a jurisdiction where our service is available

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Ensuring your connected business profiles remain active and accessible
• Notifying us immediately of any unauthorized account access

• Your first month is free — no credit card required to start
• After the free period: $89/month per location
• Subscriptions renew automatically each month unless cancelled
• Cancel anytime — takes effect at end of current billing period
• No refunds for partial months

You agree not to use Raddly to:

• Post false, misleading, or defamatory content
• Violate Google, Yelp, or any third-party platform's terms of service
• Engage in any fraudulent or deceptive business practices
• Attempt to reverse-engineer or disrupt our service
• Use the service for any unlawful purpose

• Responses are posted automatically without manual review by default
• You are ultimately responsible for all responses posted under your profile
• We strive for quality but do not guarantee every response will be perfect
• Contact us to flag or request removal of any response you find inappropriate

We are not affiliated with or endorsed by Google, Yelp, Meta (Facebook/Instagram), or any other third-party platform. Your use of those platforms remains subject to their own terms. We are not liable for changes or policy updates made by third-party platforms that may affect our service.

Raddly shall not be liable for any indirect or consequential damages including loss of business, revenue, or reputation. Our total liability shall not exceed the amount you paid us in the 3 months preceding the claim.

We may suspend or terminate your account at any time if you violate these Terms. You may also terminate your account at any time by contacting us.

We may update these Terms from time to time. We will notify you of significant changes via email or a notice on our website. Continued use after changes are posted constitutes your acceptance.

By providing your mobile phone number and signing up for Raddly, you consent to receive automated SMS text messages from Raddly related to your account and service activity. This policy governs our use of SMS communications.

Types of SMS messages you may receive:

• Alerts when a new 1–2 star review is posted to your Google listing (Yelp coming soon)
• Weekly reputation summary notifications
• Account-related alerts (e.g., connection issues, billing reminders)
• Onboarding and setup confirmation messages

Message Frequency:

• Message frequency varies based on your review volume
• You may receive up to 1–5 SMS messages per week depending on activity

How to Opt Out:

• Reply STOP to any SMS message to unsubscribe immediately
• After opting out, you will receive one final confirmation message
• You will not receive further SMS messages unless you re-subscribe
• You may also opt out by emailing hello@raddly.io

How to Get Help:

• Reply HELP to any SMS message for assistance
• Or contact us directly at hello@raddly.io

Consent & Privacy:

• Your phone number will never be sold or shared with third parties for marketing
• SMS consent is separate from email consent and is not required to use Raddly
• We use Twilio to deliver SMS messages — their privacy policy applies to message delivery
• This program complies with the Telephone Consumer Protection Act (TCPA)

These Terms are governed by the laws of the State of Ohio, USA, without regard to its conflict-of-law principles.

Any dispute arising out of or relating to these Terms or your use of Raddly shall be resolved exclusively in the state or federal courts located in Ohio. By using Raddly, you consent to the personal jurisdiction of those courts and waive any objection based on inconvenient forum.

If you are located outside the United States, you nonetheless agree that Ohio law and Ohio courts will govern any dispute, except where mandatory local consumer-protection law applies in your jurisdiction.

You agree to defend, indemnify, and hold harmless Raddly, its operators, affiliates, and contractors from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Content posted under your business profile — whether generated by our AI or written by you — that is alleged to be false, misleading, defamatory, infringing, or otherwise unlawful
• Your breach of any third-party platform's terms, including Google, Yelp, or others
• Your breach of these Terms, including the Acceptable Use section
• Any dispute between you and a customer, reviewer, or third party arising from a posted response
• Your failure to maintain proper authorization to manage the connected business profile

We will provide you with reasonable notice of any covered claim and may, at our option, participate in our own defense at our own expense.

Raddly is provided "AS IS" and "AS AVAILABLE," without warranty of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all warranties, including:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the service will be uninterrupted, error-free, secure, or free of harmful components
• Warranties about the accuracy, reliability, completeness, or appropriateness of any AI-generated response
• Warranties about specific outcomes, including improvements in your star rating, search ranking, customer sentiment, or business performance

You acknowledge that AI-generated content may occasionally be inaccurate, off-tone, or otherwise imperfect, and that you bear the responsibility to monitor your business profile and flag any concerns to us promptly.

Raddly relies on third-party platforms and services to operate, including Google Business Profile, Yelp (planned), automation infrastructure, AI providers, and SMS gateways. We do not guarantee continuous availability and shall not be liable for delays, errors, or interruptions resulting from:

• Outages, policy changes, or rate limits imposed by Google, Yelp, Meta (Facebook/Instagram), or other connected platforms
• Outages or errors in underlying AI, automation, or messaging providers
• Force-majeure events, including natural disasters, war, civil unrest, internet outages, government action, or pandemics
• Suspension or removal of your access by a third-party platform for any reason
• Routine maintenance, updates, or upgrades to our service

We will use commercially reasonable efforts to restore service as quickly as practical and, where possible, will notify you of significant disruptions via email.

The following additional terms apply to restaurants using Raddly's AI Voice Ordering service:

• Call Recording & Transcription: Incoming customer calls are processed and transcribed by Vapi, our AI voice provider. By activating voice ordering, you acknowledge that calls to your Raddly-powered phone line will be processed by AI and may be recorded or transcribed for quality and service purposes. It is your responsibility to comply with any applicable call recording disclosure laws in your jurisdiction.
• Order Accuracy: While Sara is designed to take accurate orders, Raddly does not guarantee that every order will be captured perfectly. You and your staff remain responsible for verifying orders before preparation.
• POS Credentials: If you provide Square or other POS credentials, you authorize Raddly to use those credentials solely to create orders in your POS system on your behalf. You are responsible for keeping credentials current and revoking access if needed.
• Customer Data: Order data (customer names, items, totals, allergy notes) is stored in a Google Sheet linked to your account. You are the data controller for your customers' information and are responsible for handling it in accordance with applicable privacy laws.
• Menu Accuracy: You are responsible for keeping your menu, prices, and availability information up to date with Raddly. We are not liable for incorrect pricing or items presented to callers based on outdated information you provided.

For any questions about these Terms: