Privacy Policy

We collect information you provide directly to us, including:

• Name and email address when you sign up
• Business name, location, and Google Business Profile / Yelp details
• Billing information (processed securely through our payment provider)
• Communications you send us

We also collect information automatically when you use our service:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information and usage analytics
• Review data fetched from connected platforms (Google, Yelp)

We use the information we collect to:

• Provide, operate, and improve our automated review response service
• Generate and post AI-written responses to your customer reviews
• Send you weekly reputation reports and service notifications
• Process payments and manage your subscription
• Respond to your support requests and communications
• Comply with legal obligations

We do not sell your personal information to third parties.

We may share your information with trusted third parties only as necessary to operate our service:

• Google & Yelp — to read reviews and post responses on your behalf
• Payment Processors — to handle billing securely
• AI Service Providers — to generate review responses
• Analytics Providers — to understand usage and improve our product

We require all third parties to maintain the confidentiality of your information and to use it only for the purposes we specify.

We retain your personal information for as long as your account is active or as needed to provide you services. If you cancel your subscription, we will delete or anonymize your data within 90 days, unless we are required by law to retain it longer.

We use cookies and similar tracking technologies to improve your experience on our website. These include:

• Essential cookies — required for the site to function
• Analytics cookies — to understand how visitors use our site

You can control cookies through your browser settings. Disabling cookies may affect some functionality.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Data portability — receive a copy of your data in a structured format

To exercise any of these rights, please contact us at reviewshield.co@gmail.com.

We implement industry-standard security measures to protect your information, including encrypted data transmission (SSL/TLS), secure cloud infrastructure, and limited access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

ReviewShield is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of ReviewShield after changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please reach out: